Help

Kitch, explained simply.

Build your private preview first. Pay when you want the restaurant live.

What is Kitch?: Kitch learns your restaurant and helps you run it. Keep your website, menu, hours, promos, QR and direct orders together. Build a private preview first, then choose a plan when you want to go live.
What does get started free mean?: Build and review a private restaurant preview without a card. It is not a live $0 plan. Your restaurant is not public until you choose a live plan.
How do I make my restaurant live?: Approve your private preview, then choose Starter or another live plan. Starter is $49 CAD/month.
What are the live plans?: Starter is $49 CAD/month. Operator is $149 CAD/month per location. Kitch Orders is $299 CAD/month per location. Control is custom for restaurant groups.
Can customers order directly?: Yes. Direct ordering is available on paid Kitch plans. Kitch takes 0% of direct orders. Standard payment-processing fees still apply.
Can I use a QR code?: Yes. Once your restaurant is live, the QR can point to your current menu and restaurant page. Update the restaurant without replacing the printed QR code.
Can I use my own domain?: Yes. You can connect a domain you already own on paid Kitch plans.
How do menu and hour updates work?: Use the dashboard or tell Kitch what changed. Update menu items, sold-out items, hours and promos without rebuilding the site.
Can I cancel?: Yes. Paid plans are monthly. Your restaurant stays live through the billing period you already paid for and then goes offline when the subscription ends.
Who owns my restaurant content?: You own your restaurant content and uploaded media. Kitch owns the Kitch software, templates, code and design system.

Still stuck?

Email hi@getkitch.app. Tell us what you were trying to do and what happened.